Terms of Service

By accessing or using Caresoft (the “Service”), you agree to these Terms of Service (“Terms”). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Service.

Caresoft provides tools that may include scheduling, clinical documentation workflows, assessments, communications, integrations (for example video visits), and related features. Features vary by plan and configuration. We may modify, suspend, or discontinue parts of the Service with reasonable notice where practicable.

You must provide accurate registration information and keep credentials confidential. You are responsible for activity under your account. We may suspend or terminate accounts that violate these Terms, pose a security risk, or as required by law.

The Service may be used in environments subject to health privacy laws (such as HIPAA in the United States) when properly configured and documented. You are responsible for your own compliance program, including BAAs with subprocessors, workforce training, minimum necessary access, and patient rights processes. Our Privacy Policy describes how we approach personal data in general terms and is not a BAA or legal advice.

You agree not to:

• Use the Service unlawfully, to harm others, or to violate third-party rights.
• Attempt to breach security, probe vulnerabilities without authorization, or overload the Service.
• Upload malware, scrape the Service in violation of these Terms, or misuse AI or automation features in ways that create patient safety or privacy risk.
• Use the Service to provide medical advice outside your license, scope, and local regulations.

You retain rights to data and content you submit. You grant us a limited license to host, process, back up, and display that content as needed to operate and improve the Service (including security and abuse prevention), consistent with our agreements with you and applicable law.

The Service may integrate with third parties (for example identity providers, calendar, or video). Their terms and privacy practices apply to your use of those services. We are not responsible for third-party outages or acts.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE SERVICE DOES NOT PROVIDE MEDICAL ADVICE; CLINICAL DECISIONS REMAIN YOUR PROFESSIONAL RESPONSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARESOFT AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM (OR, IF NO FEES APPLY, ONE HUNDRED U.S. DOLLARS). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, LIMITS APPLY ONLY TO THE EXTENT ALLOWED.

You will defend and indemnify Caresoft and its affiliates against claims, damages, and costs arising from your use of the Service, your content, or your violation of these Terms or applicable law, except to the extent caused by our gross negligence or willful misconduct.

These Terms are governed by the laws designated in your separate written agreement with us, or if none, by the laws applicable to the contracting entity operating your deployment, without regard to conflict-of-law rules. Courts or forums specified in your agreement have exclusive jurisdiction unless applicable law requires otherwise.

We may update these Terms. We will post the revised version and update the “Last updated” date. If a change is material, we will provide additional notice as appropriate (for example email or in-product notice). Continued use after the effective date constitutes acceptance of the revised Terms.

For questions about these policies, contact the administrator of your Caresoft deployment.