Troubleshooting
Fixes for the most common issues.
- Common issues and fixes
Common issues
My patient invite link has expired
Invite links last 14 days. Resend it from the patient's record; a new link replaces the old one.
There's no Google Meet link on an appointment
Connect Google Calendar from your profile, then mark the appointment as online. Existing appointments made before you connected will not retroactively get a link; edit the appointment to add one.
A booking slot I expect isn't showing
Check your scheduler hours, time off and whether new-patient bookings are paused. Slots only appear when all three allow it.
A patient's payment claim is stuck as pending
Payer claims never change a balance on their own. Go to the payments verification queue and confirm the payment actually arrived before it counts.
AI drafting or voice notes are unavailable
This depends on an OpenAI key configured for your deployment and remaining AI credits. Check the AI usage page for your balance.
I can't reach a super-admin screen
Admin screens are separate from the psychologist and patient product and are not covered by this documentation.